Service fees are a necessary part of being able to give you the best of us and our services.

Service fees apply to both our residential and business customers with single or 3-phase connections of 100 amps or less (if that’s too technical, give us a ring and we’ll be able to help! 0800 10 18 10).

Here are our fees (GST is already included):

1. Meter Reading
2. Electricity disconnection or reconnection fee (per visit)
3. Gas disconnection or reconnection fee (per visit)
4. Metering Inspection call out fee
5. Repeat site visit
6. Metering call out fee (per visit)
7. Credit site visit (per visit)   
8. Prepay install - absent/refusal fee 
9. Non-network fault call out fee 
10. Non-network no hot water call out fee       
11. Administration fees   
12. Transaction fees
13. Bond
14. Remote Meter Reader  
15. After Hours Meter Reading*  
16. Three Year Fixed

1. Meter Reading - Special (interim) or final

• Charged when a meter read is requested.     $15.00
  (this is for appointment blocks between 8am-12pm or 12pm-4pm)
  No fixed times are available.

2. Electricity disconnection or reconnection fee (per visit) 

• Disconnection for arrears or request by customer (safety disconnection) within working hours (8:00 - 5:00pm).   $70.00
• Disconnection request by customer (safety disconnection only) within 3-5 hours, after hours, on the weekend or on a public holiday.     $120.00
• Reconnection on same day during working hours (8:00 - 5:00pm).  
  All reconnection request calls to be made by 4pm.     $70.00
• Reconnection request by customer within 3-5 hours. After hours, on the weekend or on a public holiday.     $120.00
• Reconnection of power which has been off for more than six months (Service available in selected areas only)*.   $140.00
  *An additional charge may apply for urgent reconnections when a safety inspection is required.     

3. Gas disconnection or reconnection fee (per visit)     

• Disconnection (temporary or transitional ONLY) for arrears or request by customer (safety disconnection) within working hours (8:00 - 5:00pm).     $120.00
• Reconnection on same day during working hours (8:00 - 5:00pm).  All reconnection request calls to be made by 4pm.     $120.00
• Reconnection request by customer within 3-5 hours. After hours, on the weekend or on a public holiday.     $185.00
  

4. Metering Inspection call out fee    

• Charged per visit when you request a representative to visit your premises to inspect, test, install and/or change your metering. This includes new connections, BTS to perm, meter shifts, overhead to underground, upgrade and downgrades, inspection after prescribed work and resealing a meter*.     $241.50
  *An additional charge may apply for urgent reconnections when a safety inspection is required.  The new connection/BTS to perm fee may vary in some areas. Contact 0800 49 0003 for more information.     
  

5. Repeat site visit     

• When Mercury Energy sends a contractor to a site and the job is not ready or access cannot be obtained a fee will apply.     $92.00
  

6. Metering call out fee (per visit)     

• Charged per visit when a representative is required to visit your premises but the job type does not require an electrical inspector to view. This includes a tariff change where there is a physical change to the meter is involved, faulty meter, high consumption issue, and you requesting a site visit.      $120.00

7. Credit site visit (per visit)      

• Representative is required to visit your premises after all reasonable efforts have been exhausted to make contact with the account holder and or alternative contact to discuss your power account, medical dependency or vulnerability status.      $60.00

8. Prepay install - absent/turndown fee     

• Charged if you do not keep an appointment to install a prepay meter or if you refuse to allow one of our representatives to install a prepay meter.     $75.00

  9. Non-network fault call out fee        $105.00

10. Non-network no hot water call out fee       $105

11. Administration Fees

• Payment dishonour.     $5.00
• Debt management     $25.00
• Invoice copy.    $5.00
• Credit refund. (Free on closed accounts)   $25.00
• Price plan change. (One free per year. A meter inspection call out fee may apply)     $40.00
• Collect outstanding debts.     All costs

12. Transaction fees

• Payment made in person over the counter     $1.50
• Payments made by cheque **    $0.50
• One-off credit card transactions *** up to $500     $2.50
• One-off credit card transactions *** over $500     $5.00
• One-off credit card transactions *** over $1,000     $10.00

13. Bond     
A bond may be charged as security for payment of your energy supply:     

• Residential per connection:     $150.00
• Commercial per connection: The greater of $500 or three times the average monthly charge.
  This is based on actual or estimated monthly charges, over the preceding 12 months, for the previous occupant.     

14. Remote Meter Reader  

• Daily Charge (ex GST)     12 cents per day

15. After Hours Meter Reading*     

• Weekend or weeknight read (ex GST)     9 cents per day

16. Three Year Fixed

• Special terms & conditions apply to the Three Year Fixed Plan. For terms & conditions, click here.
  

*Conditions apply. Not available in all areas.     
**Payments made by cheque in person over the counter will be $1.50 (they will not incur the additional cheque fee).     
***Credit card transaction fee does not apply to pre-arranged recurring monthly credit card payments. Credit card transactions are only available on some price plans.     
**** Excluding change from Three Year Fixed. For terms & conditions, click here.